We suggest that you wear comfortable walking shoes as there is quite a bit of walking involved on uneven surfaces.

If the cruise ship doesn't dock due to any circumstance out of your control, you will not be charged and we will try to re-schedule your service according to availability. If your cruise ship docks in a different port, for example Naples Port instead of Sorrento Port, we will change the pick up location, however there will be a fee associated with the change of port.

If you intend to visit religious sites, please have knees and shoulders covered (both men and women).

The itinerary can certainly be customised according to your needs, but please note that some areas may not be accessible with a stroller/wheelchair or for people with limited walking abilities. 

We suggest that you set an early pickup time, 7:30 am (in accordance with your ship's in port hours), in order for you to avoid the local rush hour traffic and have more time to enjoy your service to the fullest.

We have a back to port policy of at least 1 hour prior to the last scheduled boarding time for the ship.

We provide services in luxury Mercedes and Volkswagen sedans, minivans or minibuses (depending on availability). For parties of 1-3 guests we normally use a sedan. For parties of 4-8 guests we use minivans. And for parties larger than 8 guests we either use multiple minivans or a minibus (depending upon availability).

Written cancellation notice must be received by us at least 7 days prior to the scheduled service date. If done under these terms, you will not be held financially liable for the scheduled service. If it is not done in these terms, Joe Banana Limos & Travel reserves the right to charge your credit card for a "No-Show” or “Late Cancellation” fee, which is the total amount due for the requested service(s). Please Note: We will NOT CHARGE payment to your credit card at the time of booking unless you select this option, rather we will keep the information in our secure database reserving the right to charge your credit card for 100% of the amount of the service in the event of a “NO SHOW” or “LATE CANCELLATION”.

PLEASE NOTE: Tickets are non-refundable, non-exchangeable and non-transferable. If tickets have already been purchased when you choose to cancel or change your tour date, you will be financially responsible for the tickets purchased (payment will be automatically processed to the credit card provided at the time of booking) and unfortunately they will no longer be valid for your tour/service.

Yes, we do offer a discount when booking multiple private full day Cruise Port tours from different ports, booked under the same name and cruise ship itinerary with the same departure date. The discount is automatically applied at checkout when booking two or more cruise port tours from different ports with our company. The discount is as follows: 30€ off each tour when booking 2 tours from different cruise ports, 40€ off each tour when booking 3 tours from different cruise port tours, 50€ off each tour when booking 4 tours from different cruise port tours. The multi-tour discount is not combinable with any other discounts or offers.

If your cruise ship is unable to dock this is not your fault and you will not be charged for your tour, apart from any tickets which are unfortunately non-refundable. If we are able to reschedule the tour we will do so, otherwise you will be issued a refund.