Does the driver speak English?
Yes, all of our drivers speak English well. They are all from the area you are visiting, so they have very good general knowledge of your chosen destination.
Where will I meet the skipper in Positano port?
Your skipper will be waiting for you at Positano pier, next to Covo dei Saraceni bar, please check the map here:
Please note that as Positano port is very narrow, boats have to wait in line to enter, so sometimes the skipper must do the line again, should you be late for your service.
I have completed a booking form / quote request will you confirm the booking?
You will receive your voucher/confirmation email within 24 hrs of your booking/inquiry. If you haven't received anything after this time period please contact us.
Where will I meet the skipper in Amalfi port?
Your skipper will be waiting for you at the Amalfi port, please check the map here:
How early do I need to book my service?
The earlier the better, especially in the peak tourist season. Usually we recommend booking your service no later than 7 days before the requested date, otherwise there may not be availability.
What happens if the weather conditions are not suitable for the tour to take place?
If we are forced to cancel due to inclement weather conditions, we will try to reschedule your service according to availability, or we will cancel it. Of course you will not be charged for the service or a full refund will be issued.
What is your cancellation policy?
Written cancellation notice must be received by us at least 7 days prior to the scheduled service date. If done under these terms, you will not be held financially liable for the scheduled service. If it is not done in these terms, Joe Banana Limos reserves the right to charge your credit card for a "No-Show” or “Late Cancellation” fee, which is the total amount of requested service(s). Please Note: We will NOT CHARGE payment to your credit card at the time of booking, but we will keep the information in our database reserving the right to charge your credit card for 100% of the amount of the service in the event of a “NO SHOW” or “LATE CANCELLATION”.
Are towels provided on board?
Yes, towels are available on board the day of your tour.
Is your company licensed?
Yes, we are a fully licensed company and are required to abide by the regulations set by the Italy Council licensing authority.
Where and how will I find the driver?
Your driver will be waiting for you at the confirmed pickup location (your arrival train track, at the airport arrival exit gate, at your accommodation) holding a sign with your name written on it.
Is the tip included in the quote? If not, how much should we tip the driver?
Tip is not included in the quote, as gratuities are not mandatory in Italy, however we do feel that if the clients are happy with their service, the driver should receive a tip as a token of appreciation. Standard gratuities in Europe run between 10 – 25% depending on the service received and your level of satisfaction.
What type of vehicles are used for services?
Our fleet is comprised of deluxe Mercedes and Volkswagen sedans, minivans, minibuses and buses. Above 8 passengers we will provide the service either with a Mercedes Sprinter minibus or multiple luxury minivans, according to our availability and local regulations. Many Italian cities have restricted the areas where certain vehicles can circulate, so in order to offer you the best service possible and to let you reach your destination as comfortably as possible, we will arrange your vehicle accordingly.
Are we able to customize itineraries?
The itineraries we provide are suggestions based on our experiences and knowledge of the areas which provides you with the optimal way to maximize your touring time. We are, however, flexible and happy to accommodate feasible requests for itinerary changes. We do reserve the right to change the order in which we visit sites, depending on traffic conditions, weather conditions, strikes/internal assemblies, or other unforeseen circumstances which may influence the planned itinerary.
What is the difference between a tour guide and a driver-guide?
A tour driver and a tour guide are not the same. It is to your advantage when booking a private tour to be sure that you understand the difference and know in advance what you are paying for. A tour guide has a license, usually issued by the state / country. He or she has attended school to learn all about the sites you will see. A guide is permitted to go into the historical sites with you and tell you about the history. Naturally, their services are an additional cost. A tour driver is not licensed, has not attended "guide" school, and is not permitted inside a site to tell you about its history. Naturally, their services will be more economical. Many drivers are just as well versed in the area history as a formal guide. The difference of course is that they have to tell you the facts inside of the vehicle and once you are dropped off, he or she cannot explain anything to you about history as he or she can easily get a fine from the public police.
Why haven't I heard from you?
You should have received an automatic email in response to your booking/enquiry, please check your Spam Folder. In case you haven't received it please contact us at firstname.lastname@example.org
Where will I meet the host in Sorrento Port?
A host from our company will be waiting for you at the tender pier in Sorrento port, please check the map here: Meeting Point