FAQ Local Tours

Does the driver speak English?

Yes, all of our drivers speak English well. They are all from the area you are visiting, so they have very good general knowledge of your chosen destination.

I have completed a booking form / quote request will you confirm the booking?

You will receive your voucher/confirmation email within 24 hrs of your booking/inquiry. If you haven't received anything after this time period please contact us. 

How early do I need to book my service?

The earlier the better, especially in the peak tourist season. Usually we recommend booking your service no later than 7 days before the requested date, otherwise there may not be availability.

What is your cancellation policy?

Written cancellation notice must be received by us at least 7 days prior to the scheduled service date. If done under these terms, you will not be held financially liable for the scheduled service. If it is not done in these terms, Joe Banana Limos reserves the right to charge your credit card for a "No-Show” or “Late Cancellation” fee, which is the total amount of requested service(s). Please Note: We will NOT CHARGE payment to your credit card at the time of booking, but we will keep the information in our database reserving the right to charge your credit card for 100% of the amount of the service in the event of a “NO SHOW” or “LATE CANCELLATION”.

Is your company licensed?

Yes, we are a fully licensed company and are required to abide by the regulations set by the Italy Council licensing authority.

Is the tip included in the quote? If not, how much should we tip the driver?

Tip is not included in the quote, as gratuities are not mandatory in Italy, however we do feel that if the clients are happy with their service, the driver should receive a tip as a token of appreciation. Standard gratuities in Europe run between 10 – 25% depending on the service received and your level of satisfaction.

What type of vehicles are used for services?

Our fleet is comprised of deluxe Mercedes and Volkswagen sedans, minivans, minibuses and buses. Above 8 passengers we will provide the service either with a Mercedes Sprinter minibus or multiple luxury minivans, according to our availability and local regulations. Many Italian cities have restricted the areas where certain vehicles can circulate, so in order to offer you the best service possible and to let you reach your destination as comfortably as possible, we will arrange your vehicle accordingly.

Are we able to customize itineraries?

The itineraries we provide are suggestions based on our experiences and knowledge of the areas which provides you with the optimal way to maximize your touring time. We are, however, flexible and happy to accommodate feasible requests for itinerary changes. We do reserve the right to change the order in which we visit sites, depending on traffic conditions, weather conditions, strikes/internal assemblies, or other unforeseen circumstances which may influence the planned itinerary.

What is the difference between a tour guide and a driver-guide?

A tour driver and a tour guide are not the same. It is to your advantage when booking a private tour to be sure that you understand the difference and know in advance what you are paying for. A tour guide has a license, usually issued by the state / country. He or she has attended school to learn all about the sites you will see. A guide is permitted to go into the historical sites with you and tell you about the history. Naturally, their services are an additional cost. A tour driver is not licensed, has not attended "guide" school, and is not permitted inside a site to tell you about its history. Naturally, their services will be more economical. Many drivers are just as well versed in the area history as a formal guide. The difference of course is that they have to tell you the facts inside of the vehicle and once you are dropped off, he or she cannot explain anything to you about history as he or she can easily get a fine from the public police.

Where and how will I find the driver?

Your driver will be waiting for you at the confirmed pickup location (your arrival train track, at the airport arrival exit gate, at your accommodation) holding a sign with your name written on it.

What should I wear for this tour?

We suggest that you wear comfortable walking shoes as there is quite a bit of walking involved on uneven surfaces.

What should I wear if I want to visit some religious sites?

If you intend to visit religious sites, please have knees and shoulders covered (both men and women).

Is this tour accessible for people with limited walking abilities?

The itinerary can be certainly customised according to your needs, but please note that some areas may not be accessible with a stroller/wheelchair or for people with limited walking abilities. 

When is Pompeii open?

You may find the updated calendar for the site here: http://pompeiisites.org/en/visiting-info/timetables-and-tickets/

When is Herculaneum open?

You may find the updated calendar for the site here: http://ercolano.beniculturali.it/oraricontatti/

When is Mt Vesuvius open?

You may find the updated calendar for the site here:

When is the Colosseum open?

You may find the updated calendar for the site here:

When are the Vatican Museums open?

You may find the updated calendar for the site here:
http://www.museivaticani.va/content/museivaticani/en.html#lnav_info

I have some dietary preferences/needs, can I do this tour?

Please send us an email specifying your dietary preferences/needs, and we will advise accordingly.

When is Paestum open?

You may find the updated calendar for the site here:

When is Naples musem open?

You may find the updated calendar for the site here:

Is this tour suitable for people with limited walking abilities?

Due to the uneven surfaces in some areas, this service may not be suitable for stroller/wheelchair users or for people with limited walking abilities. 

When is Villa Adriana open?

You may find the updated calendar for the site here:

When is Villa d'Este open?

You may find the updated calendar for the site here:

When is the Leaning Tower open?

You may find the updated calendar for the site here:
https://www.opapisa.it/en/opening-and-closing-time/

When is the Accademia open?

You may find the updated calendar for the site here:
http://www.galleriaaccademiafirenze.beniculturali.it/galleria/

When are the Uffizi open?

You may find the updated calendar for the site here:
https://www.uffizi.it/en/the-uffizi#timetable-prices

Why haven't I heard from you?

You should have received an automatic email in response to your booking/enquiry, please check your Spam Folder. In case you haven't received it please contact us at info@joebananalimos.com

If I want to change my tour date after tickets have been purchased, such as for the Colosseum or Vatican, will my tickets still be valid on my new tour date?

Unfortunately, as tickets are non-refundable, non-exchangeable and non-transferable, if tickets have already been purchased when you choose to change your tour date, the tickets purchased will no longer be valid for your tour. Please contact us and we will be happy to advise on entrance times for you to purchase new tickets on your own.

What type of vehicle will be used for our tour?

We provide services in luxury Mercedes and Volkswagen sedans, minivans or minibuses (depending on availability).
For parties of 1-3 guests we normally use a sedan. For parties of 4-8 guests we use minivans. And for parties larger than 8 guests we either use multiple minivans or a minibus (depending upon availability).