FAQ Transfers

Does the driver speak English?

Yes, all of our drivers speak English well. They are all from the area you are visiting, so they have very good general knowledge of your chosen destination.

Where and how will I find the driver?

Your driver will be waiting for you at the confirmed pickup location (your arrival train track, at the airport arrival exit gate, at your accommodation) holding a sign with your name written on it.

I have completed a booking form / quote request will you confirm the booking?

You will receive your voucher/confirmation email within 24 hrs of your booking/inquiry. If you haven't received anything after this time period please contact us. 

What if my flight/train/ship/ferry is delayed?

Standard wait times at airports and railway stations is one hour. After which time charges of 30 Euro per hour will begin to accrue.

How early do I need to book my service?

The earlier the better, especially in the peak tourist season. Usually we recommend booking your service no later than 7 days before the requested date, otherwise there may not be availability.

What is your cancellation policy?

Written cancellation notice must be received by us at least 7 days prior to the scheduled service date. If done under these terms, you will not be held financially liable for the scheduled service. If it is not done in these terms, Joe Banana Limos & Travel reserves the right to charge your credit card for a "No-Show” or “Late Cancellation” fee, which is the total amount due for the requested service(s). Please Note: We will NOT CHARGE payment to your credit card at the time of booking unless you select this option, rather we will keep the information in our secure database reserving the right to charge your credit card for 100% of the amount of the service in the event of a “NO SHOW” or “LATE CANCELLATION”.

Can I leave my luggage in the trunk of the vehicle during the stops?

Yes, of course! You can leave your luggage inside the trunk of the vehicle during your stops, without any problem at all.

Is your company licensed?

Yes, we are a fully licensed company and are required to abide by the regulations set by the Italy Council licensing authority.

Is the tip included in the quote? If not, how much should we tip the driver?

Tip is not included in the quote, as gratuities are not mandatory in Italy, however we do feel that if the clients are happy with their service, the driver should receive a tip as a token of appreciation. Standard gratuities in Europe run between 10 – 25% depending on the service received and your level of satisfaction.

What type of vehicles are used for services?

Our fleet is comprised of deluxe Mercedes and Volkswagen sedans, minivans, minibuses and buses. Above 8 passengers we will provide the service either with a Mercedes Sprinter minibus or multiple luxury minivans, according to our availability and local regulations. Many Italian cities have restricted the areas where certain vehicles can circulate, so in order to offer you the best service possible and to let you reach your destination as comfortably as possible, we will arrange your vehicle accordingly.

Are we able to customize itineraries?

The itineraries we provide are suggestions based on our experiences and knowledge of the areas which provides you with the optimal way to maximize your touring time. We are, however, flexible and happy to accommodate feasible requests for itinerary changes. We do reserve the right to change the order in which we visit sites, depending on traffic conditions, weather conditions, strikes/internal assemblies, or other unforeseen circumstances which may influence the planned itinerary.

What is the difference between a tour guide and a driver-guide?

A tour driver and a tour guide are not the same. It is to your advantage when booking a private tour to be sure that you understand the difference and know in advance what you are paying for. A tour guide has a license, usually issued by the state / country. He or she has attended school to learn all about the sites you will see. A guide is permitted to go into the historical sites with you and tell you about the history. Naturally, their services are an additional cost. A tour driver is not licensed, has not attended "guide" school, and is not permitted inside a site to tell you about its history. Naturally, their services will be more economical. Many drivers are just as well versed in the area history as a formal guide. The difference of course is that they have to tell you the facts inside of the vehicle and once you are dropped off, he or she cannot explain anything to you about history as he or she can easily get a fine from the public police.

Why haven't I heard from you?

You should have received an automatic email in response to your booking/enquiry, please check your Spam Folder. In case you haven't received it please contact us at info@joebananalimos.com

Can I add a stop along the way during my transfer service?

Yes, we invite you to add stops en route and we have a number of options to choose from. After selecting the vehicle of preference for your transfer service, you can then customize the transfer by selecting one of the stops specifically available to your service.

What is your cancellation policy?

Written cancellation notice must be received by us at least 7 days prior to the scheduled service date. If done under these terms, you will not be held financially liable for the scheduled service. If it is not done in these terms, Joe Banana Limos & Travel reserves the right to charge your credit card for a "No-Show” or “Late Cancellation” fee, which is the total amount due for the requested service(s). Please Note: We will NOT CHARGE payment to your credit card at the time of booking unless you select this option, rather we will keep the information in our secure database reserving the right to charge your credit card for 100% of the amount of the service in the event of a “NO SHOW” or “LATE CANCELLATION”.

I am trying to input the address in the initial Transfers page in the "From" or "To" boxes , but the response is "not found", consequently the system will not let me continue with the reservation.  Are you able to help me please?

On the initial Transfers page, when filling in the "From" and "To" locations, please select more general information such as pick up "Sorrento City” and drop off "Naples Airport”. Moving forward with the reservation the system will ask for the exact addresses when applicable.