I have been traveling to Europe from the US for many years. I have maybe written one other review in my life, but felt compelled to do so after this past trip we just arrived home from taking. My wife and I worked with Milena to plan a nearly 2 week trip to Italy that would require JB's services for: an initial airport transfer in Rome to our hotel; a transfer from Rome to Venice with a stop in Bologna along the way; guided tours in Venice; transports to the Prosecco Hills and Dolomites from Venice; a transfer to the Venice airport for a flight to Naples, a transfer from the Naples airport to our hotel in Amalfi; guided tours of the Amalfi coast; a transfer back to Rome; and finally a transfer to the Rome airport upon our departure. I consider myself a pretty meticulous planner, and the guided tours we booked were each bespoke, and I can say that each tour was improved by Milena's suggestions which included covering several details I would never have thought to address (one example being the coordination between our transfer drivers in Venice with the water taxi captains - countless hours would have been wasted had Milena not been timing the water taxis' arrival at the dock perfectly with our arrival back to Venice). Covering this number of different regions of Italy in my past visits there involved countless hours of research finding and contracting with multiple different companies and trying to coordinate between them. Milena used her resources and the knowledge of her home country to make sure everything we did was efficient and seamless. I cannot express how impressed I was with this company, and how perfectly this dream vacation was executed. There were a lot of moving pieces to coordinate, and Milena made sure that happened. She is a treasure. I highly recommend using this company for your visits to Italy - I will definitely be using them again, hopefully soon, and I will be forever grateful to Milena for her attention to detail, cheerful and quick responses, and overall awesomeness from the first day I reached out to the company through the end of our vacation. Do not hesitate to use this company.