Your driver will be waiting for you at the confirmed pickup location (your arrival train track, at the airport arrival exit gate, at your accommodation) holding a sign with your name written on it.

Please send us an email specifying your dietary preferences/needs, and we will advise accordingly.

Written cancellation notice must be received by us at least 7 days prior to the scheduled service date. If done under these terms, you will not be held financially liable for the scheduled service. If it is not done in these terms, Joe Banana Limos & Travel reserves the right to charge your credit card for a "No-Show” or “Late Cancellation” fee, which is the total amount due for the requested service(s). Please Note: We will NOT CHARGE payment to your credit card at the time of booking unless you select this option, rather we will keep the information in our secure database reserving the right to charge your credit card for 100% of the amount of the service in the event of a “NO SHOW” or “LATE CANCELLATION”.


PLEASE NOTE: Tickets are non-refundable, non-exchangeable and non-transferable. If tickets have already been purchased when you choose to cancel or change your tour date, you will be financially responsible for the tickets purchased (payment will be automatically processed to the credit card provided at the time of booking) and unfortunately they will no longer be valid for your tour/service.

Gratuities are not mandatory and never included, but if you've been pleased with the service, it's customary to show appreciation, and workers are very thankful. Generally speaking, gratuities can be 100€ full day guides, 50€ half/partial day guides, driver 75-150€ on full day use of vehicle, skipper 150-250€ for full day tours, hotel porters 3-5€ per bag, restaurants 10-20% on the total, guest ambassadors, based on service received, 1-5% on rhe total amount. Gratuities in Italy run anywhere from 10-25% depending on the services and your satisfaction with them.