Joe Banana Limos & Travel

Frequently Asked Questions

What is your cancellation policy?

Written cancellation notice must be received by us at least 7 days prior to the scheduled service date. If done under these terms, you will not be held financially liable for the scheduled service. If it is not done in these terms, Joe Banana Limos & Travel reserves the right to charge your credit card for a "No-Show” or “Late Cancellation” fee, which is the total amount due for the requested service(s). Please Note: We will NOT CHARGE payment to your credit card at the time of booking unless you select this option, rather we will keep the information in our secure database reserving the right to charge your credit card for 100% of the amount of the service in the event of a “NO SHOW” or “LATE CANCELLATION”.
PLEASE NOTE: Tickets are non-refundable, non-exchangeable and non-transferable. If tickets have already been purchased when you choose to cancel or change your tour date, you will be financially responsible for the tickets purchased (payment will be automatically processed to the credit card provided at the time of booking) and unfortunately they will no longer be valid for your tour/service.

What steps has your company taken to ensure guests' safety in relation to COVID-19?

The safety of our drivers and guests is of utmost importance. We have implemented the following safety measures:
1. The driver will wear a mask and gloves at all times, for all services.
2. The driver will not come into physical contact with passengers or their belongings (i.e. luggage).
3. Each vehicle is equipped with hand sanitizers and hand wipes.
4. The vehicles are sanitized according to WSP standards. There is a minimum of 20 minutes downtime to properly sanitize vehicles between services.

Does the driver speak English?

Yes, all of our drivers speak English well. They are all from the area you are visiting, so they have very good general knowledge of your chosen destination.

I have completed a booking form / quote request will you confirm the booking?

You will receive your voucher/confirmation email within 24 hrs of your booking/inquiry. If you haven't received anything after this time period please contact us. 

How early do I need to book my service?

The earlier the better, especially in the peak tourist season. Usually we recommend booking your service no later than 7 days before the requested date, otherwise there may not be availability.

Is your company licensed?

Yes, we are a fully licensed company and are required to abide by the regulations set by the Italy Council licensing authority.

Is the tip included in the quote? If not, how much should we tip the driver?

Tip is not included in the quote, as gratuities are not mandatory in Italy, however we do feel that if the clients are happy with their service, the driver should receive a tip as a token of appreciation. Standard gratuities in Europe run between 10 – 25% depending on the service received and your level of satisfaction.

What type of vehicles are used for services?

Our fleet is comprised of deluxe Mercedes and Volkswagen sedans, minivans, minibuses and buses. Above 8 passengers we will provide the service either with a Mercedes Sprinter minibus or multiple luxury minivans, according to our availability and local regulations. Many Italian cities have restricted the areas where certain vehicles can circulate, so in order to offer you the best service possible and to let you reach your destination as comfortably as possible, we will arrange your vehicle accordingly.

Are we able to customize itineraries?

The itineraries we provide are suggestions based on our experiences and knowledge of the areas which provides you with the optimal way to maximize your touring time. We are, however, flexible and happy to accommodate feasible requests for itinerary changes. We do reserve the right to change the order in which we visit sites, depending on traffic conditions, weather conditions, strikes/internal assemblies, or other unforeseen circumstances which may influence the planned itinerary.

What is the difference between a tour guide and a driver-guide?

A tour driver (driver-guide) and a tour guide are not the same. It is to your advantage when booking a private tour to be sure that you understand the difference and know in advance what you are paying for. A tour guide has a license, usually issued by the state / country. He or she has attended school to learn all about the sites you will see. A guide is permitted to go into the historical sites with you and tell you about the history. Naturally, their services are an additional cost. A tour driver is not licensed, has not attended "guide" school, and is not permitted inside a site to tell you about its history. Naturally, their services will be more economical. Many drivers are just as well versed in the area history as a formal guide. The difference of course is that they have to tell you the facts inside of the vehicle and once you are dropped off, he or she cannot explain anything to you about history as he or she can easily get a fine from the public police.

Why haven't I heard from you?

You should have received an automatic email in response to your booking/enquiry, please check your Spam Folder. In case you haven't received it please contact us at

What are the latest travel updates related to COVID-19?

As the world continues to battle the virus we were unexpectedly confronted with just a few months ago, many people continue to look to the future in the hopes that travel may return to some semblance of normality sooner rather than later. In Italy, as in many countries worldwide, we have been hard hit by the effects of the virus and as our country slowly reopens, public health and safety remain the priority.
As we enter into Phase 2 of the lockdown in Italy, we wish to share the information we know regarding travel specifically within the Sorrento, Capri and Amalfi Coast areas. Understandably, as the situation remains uncertain and continues to evolve, the parameters set forth are not set in stone, yet remain subject to modifications. It is our intention to provide you, our past and future guests, with updated information provided by local and federal authorities in combination with our firsthand experiences as locals.
As always, we remain available to assist you with any questions or advice related to current or future bookings with our company.
The Italian government outlined Phase 2 of the lockdown, which was implemented on May 4th, signaling the next incremental step in the reopening of the economy and increased liberties in the daily lives of residents.
We do wish to advise that the following regulations have been set at a federal level, however regional governing bodies have the authority to set travel limits and restrictions as they see fit for their areas. In the beginning of June we expect the Campania Region to confirm specific details regarding whether travel into and within the region itself will be permitted.
Under the current guidelines, hotels and B&Bs who can guarantee implementation of the new social distancing guidelines have the authority to reopen. Bars, cafes, and restaurants within hotels will be accessible to registered guests only and large gatherings within are to be avoided. The majority of local accommodations in Sorrento, Capri and the Amalfi Coast areas intend to re-open in June, unless the regional authorities indicate otherwise.
Phase 2 Critical Dates:
* 18 May: Shops and museums reopen
* 21 May: Cafés, bars, and restaurants reopen
* 21 May: Beach clubs and free public beaches reopen
* 26 May: Pompeii and Herculaneum archaeological sites reopen
* 3 June: Italy’s national borders are scheduled to reopento EU residents, allowing leisure travel entrance of residents from other EU countries without having to quarantine
* 15 June: Non-EU residents/travelers are expected to be able to enter Italy without the need to quarantine
* The Blue Grotto is currently closed until further notice
Further to the above information, the following is specific to our three main local islands (Capri, Ischia and Procida):
* The islands can only be visited by public ferry services, private boats or yachts are not permitted.
* Ferry tickets must be booked a minimum of 24 hours before the scheduled departure.
* Screening measures have been implemented, therefore ALL passengers must arrive at the departure port at least one hour before scheduled departure to undergo a temperature check and, when applicable, instant COVID-19 testing.
* Passengers with a temperature above 37.5 and/or a positive COVID-19 test will not be allowed to embark for the islands.

What is your cancellation policy for the tours of Italy

Cancellation Policy is written notice 30 days prior to the scheduled tour start date without penalty. Once the cancellation period has passed, the full cost of the tour will be charged to the credit card provided at the time of booking. If cancellation is made outside of the policy period or in the event of a no show on the date the tour starts, no refund will be issued.

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